Shipping & Returns Policy

Last updated: July 17, 2026

At Bellamentes, we aim to provide a smooth and reliable shopping experience. This Shipping & Returns Policy explains our shipping process, delivery times, and return procedures.

1. Shipping Information

Orders placed through bellamentes.com are carefully processed and prepared for shipment after purchase confirmation.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Once your order has been shipped, you will receive a confirmation email containing any available tracking information.

Delivery Times

Estimated delivery times may vary depending on your location and external circumstances.

Delivery estimates do not include possible delays caused by:

• Shipping carrier delays

• Customs processing

• Public holidays

• Weather conditions

• Other circumstances outside of our control

We are not responsible for delays caused by third-party delivery providers.

2. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Any applicable shipping fees will be clearly shown before payment.

3. Order Tracking

If tracking information is available for your order, it will be provided via email after your order has been shipped.

Please allow some time for tracking information to become active after shipment.

4. Changes to Orders

If you need to make changes to your order, please contact us as soon as possible at:

Email: info@bellamentes.com

We will do our best to accommodate your request; however, changes cannot always be guaranteed once an order has entered the processing or shipping stage.

5. Returns

We want you to be satisfied with your purchase. If you wish to return an item, please contact us before sending anything back.

To request a return, please contact:

Email: info@bellamentes.com

Please include:

• Your order number

• The reason for the return

• Any relevant details about the product

Returns must be requested within the applicable legal return period.

6. Return Conditions

To be eligible for a return, items should generally be:

• Unused and in their original condition

• Returned with original packaging where applicable

• Accompanied by proof of purchase

Items that have been damaged, used improperly, or altered may not qualify for a refund.

7. Return Shipping

Unless otherwise required by applicable law, customers are responsible for return shipping costs.

We recommend using a trackable shipping service when returning products, as we cannot be responsible for items lost during return transportation.

8. Refunds

Once your return has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method. Processing times may vary depending on your payment provider.

9. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at:

Email: info@bellamentes.com

Please provide your order details and, if applicable, photos showing the issue so we can assist you.

10. Contact Information

For questions regarding shipping, returns, or refunds, please contact:

Szymon Winiarski
Spijksterriet 8
9746 PH Groningen
Groningen, Netherlands

Email: info@bellamentes.com
Phone: +31 635233175

KVK: 17675824

Website: bellamentes.com